Refund Policy

We value your trust and satisfaction with every beauty purchase. This Refund Policy outlines the details for returns and refunds to ensure a transparent and seamless experience for you. Please review the following terms carefully regarding returns, refunds, and related procedures:

1. Eligibility for Returns & Refunds

You may request a return and refund for any purchased beauty products (including eyeshadow palettes, pro makeup brushes, creamy lipsticks, and other essentials) within 60 days from the date of delivery. To be eligible for a refund, the products must meet the following conditions:
  • Products are in unused, unopened condition with original packaging intact (e.g., sealed eyeshadow palettes, unbroken brush sets, lipstick tubes unopened and unused).
  • Products are not damaged, altered, or contaminated (normal product inspection without affecting usability is allowed).
  • Proof of purchase (such as order number, order confirmation email) is provided when submitting the return request.
Please note that all returns are subject to inspection to confirm eligibility. We reserve the right to deny refund requests that do not meet the above criteria.

2. Return Request Process

To initiate a return and refund, please follow these steps:
  1. Submit your return request via the contact form on our "Contact Us" page. Please include your order number, product name(s), reason for return, and clear photos of the product(s) and original packaging (if applicable).
  2. After receiving your request, we will review the information within 2-3 business days and send you a return confirmation email with detailed return instructions (including return shipping address and labeling requirements).
  3. Package the eligible products securely using protective materials and ship them back to the designated address according to the instructions. You are responsible for the return shipping cost, unless the product is defective or damaged upon delivery.

3. Refund Processing & Timing

Once we receive and inspect your returned products (confirming they meet eligibility criteria), we will initiate the refund process within 1-2 business days. The refund will be issued in USD (the same currency as your original payment) and returned to your original payment method.
Please allow 5-10 business days for the refund to reflect in your account. The exact timeframe may vary depending on your payment provider (e.g., credit card company, payment platform) and their processing policies. We are not liable for delays caused by third-party payment processors.

4. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product (e.g., broken eyeshadow palette, bent brush, wrong lipstick shade), please contact us via the "Contact Us" form within 7 days of delivery. Provide your order number, photos/videos of the defective/damaged product, and a detailed description of the issue.
We will verify the issue promptly and offer a solution, which may include a full refund (including any applicable shipping costs), a replacement product (shipped for free), or other appropriate compensation. You will not be required to return the defective/damaged product unless instructed by our customer service team.

5. Refund Exceptions

The following scenarios are not eligible for refunds:
  • Products that have been used, opened, or tampered with (e.g., opened eyeshadow palettes with swatched shades, used lipsticks, brushes that have been washed or used).
  • Products returned without prior approval or outside the 60-day return window.
  • Products purchased from unauthorized third-party platforms (our refund policy only applies to purchases made directly through our website).
  • Gift cards or promotional items (unless required by applicable regulations).

6. Return Shipping Notes

When returning products, we recommend using a trackable shipping service and retaining the tracking number. We are not responsible for lost or damaged packages during the return transit. If your returned package is lost and cannot be verified, we may be unable to process your refund.

7. Questions & Assistance

If you have any questions, concerns, or need further assistance regarding returns or refunds, please do not hesitate to contact us through the contact form on the "Contact Us" page. We will respond to your inquiry within 2-3 business days and work with you to resolve any issues promptly.
This Refund Policy is designed to protect both your rights and our commitment to quality. We strive to ensure every customer is satisfied with their purchase, and we appreciate your understanding and cooperation with our return and refund procedures.